Privacy Policy

Honen Investments Pty Ltd
Trading as: Honen Outsourced Marketing
Phone: 08 8004 2884
Email: [email protected]

We may collect the following types of personal information:

• Contact details — name, email address, phone number, business name, and postal address.
• Enquiry information — details you provide when submitting a form, booking a consultation, or using our chat widget.
• Business information — industry, website URL, and information about your current marketing or customer acquisition activity.
• Usage data — pages visited, browser type, device type, and referring URL, collected automatically via cookies and analytics tools when you use our website.
• Communications — records of emails, calls, or messages you send us.

We only collect information that is reasonably necessary for the purposes described in this policy. We do not knowingly collect personal information from individuals under 18 years of age.

We collect personal information in the following ways:

• When you use an enabled enquiry or report form, our booking calendar, or the live chat widget. The Contact page also offers email and telephone options.
• When you book a consultation via our booking system.
• When you interact with our live chat widget.
• When you engage with us by phone, email, or social media.
• Automatically through cookies, analytics, and tracking technologies when you visit honen.au.

We use your personal information to:

• Respond to your enquiries and deliver the services you've requested.
• Book and conduct customer conversion audits and consultations.
• Provide, manage, and improve our products and services.
• Send you relevant information, updates, and marketing communications (only where you have opted in or we have a legitimate interest to do so, with the ability to opt out at any time).
• Comply with our legal and regulatory obligations.
• Improve our website, products, and service delivery.

We do not sell your personal information. We may share it with trusted third-party service providers who assist us in delivering our services, including:

• CRM and marketing automation — we use GoHighLevel (LeadConnectorHQ) to manage client communications and workflows. Data processed through this platform is subject to GoHighLevel's privacy policy.
• Analytics — Google Analytics and similar tools to understand website usage.
• Booking systems — our appointment scheduling platform to manage consultations.
• Email and communication tools — for delivering marketing and service communications.

All third-party providers are required to handle your personal information in accordance with applicable privacy laws. We do not authorise them to use your information for their own marketing purposes.

We may also disclose your information where required by law, or to protect the rights, property, or safety of Honen, our clients, or the public.

Some of the third-party platforms we use may store or process data outside of Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers maintain privacy standards consistent with the APPs.

Our website uses cookies and similar technologies to improve your experience, analyse site traffic, and support our marketing activities. Cookies are small text files stored on your device.

Types of cookies we use include:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics).
• Marketing cookies — used to deliver relevant advertising and track campaign performance.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure hosting environments, access controls, and encrypted data transmission (HTTPS).

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To make a request, please contact us using the details in section 12.

We will respond to access and correction requests within a reasonable timeframe (generally within 30 days). In some circumstances we may be unable to provide access — for example, where doing so would unreasonably impact the privacy of another individual or is not required by law — and we will explain why.

We may send you marketing emails or SMS messages where you have opted in or we have a legitimate interest to do so. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any email we send.
• Replying "STOP" to any SMS we send.
• Contacting us directly using the details in section 12.

If you have a question, concern, or complaint about how we handle your personal information, or if you would like to exercise your access or correction rights, please contact our Privacy Officer:

Honen Investments Pty Ltd
Trading as Honen Outsourced Marketing
Phone: 08 8004 2884
Email: [email protected]

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.