Calling existing enquiries
Your business already has interest. We contact those people promptly, qualify them against your rules and book suitable ones into your calendar.
Managed delivery by Honen
Appointment Setting Services for Australian Businesses
Turn new enquiries and agreed prospect lists into well-prepared calendar bookings. Appointment setting can focus on following up people who have already enquired, outbound meeting generation, or a defined combination of both.
Two kinds of work
Know which one you need
Outbound meeting generation
We approach an agreed list of prospects who have not enquired, start a conversation and book meetings where there is genuine fit. This is different work and is scoped separately.
01Delivery process
How the work runs
Every engagement starts with an agreed scope. These are the stages we work through with your team.
- 1
Agree the rules
Qualification questions, booking criteria, follow-up attempts and who supplies the list.
- 2
Connect the calendar
Confirm calendar capacity, booking limits, reminders and how urgent enquiries are escalated.
- 3
Contact and qualify
Work inbound enquiries or outbound lists within the agreed attempt cadence and record each outcome.
- 4
Book and remind
Book qualified appointments, send agreed reminders, and handle rescheduling within scope.
- 5
Hand over and review
Your team receives context for every booking. We review attendance and quality together.
02Responsibilities
Who does what
Clear ownership is what makes outsourced work reliable. Both columns are confirmed in writing before activity starts.
Honen delivers
- Agree the audience, qualification questions and booking rules
- Contact inbound enquiries or agreed outbound prospects
- Record attempts, responses and qualification context
- Book, reschedule and hand over appointments within the agreed scope
Your business provides
- Provide current scripts, service details and qualification rules
- Keep calendar availability accurate and define booking limits
- Tell us how cancellations, no-shows and urgent enquiries are handled
03Reporting
Activity and outcomes, kept apart
Reports can separate contacts attempted, conversations, qualified bookings, attended meetings, cancellations and reschedules. Those definitions are agreed before activity starts.
- Contacts attempted
- Conversations
- Qualified bookings
- Attended appointments
- Cancellations and reschedules
Want to see past work in context? Read the case studies.
04Price drivers
What shapes scope and cost
Cost depends on list quality and volume, inbound versus outbound work, calling and follow-up requirements, qualification complexity, calendar coordination and reporting expectations. No appointment volume or attendance outcome is guaranteed unless explicitly agreed.
- Inbound follow-up versus outbound work
- List quality and volume
- Number of follow-up attempts
- Qualification complexity
- Calendar coordination and reminders
- Reporting expectations
Pricing is provided once the work is defined. No fixed packages are advertised.
05Questions
Appointment Setting, answered
The engagement scope sets the exact responsibilities, timing, access and reporting.
Do you call existing leads or find new prospects?
Either can be scoped. Following up existing enquiries is different from generating outbound meetings, so the audience and work should be defined separately.
What counts as a booked appointment?
A booking is a calendar event accepted under the agreed booking rules. It should not be confused with an attended meeting, a qualified opportunity or a sale.
Who supplies the calendar availability?
The client maintains the available times, booking limits and any exclusions. The handover process is agreed before appointments are scheduled.
Who supplies the list for outbound work?
That is agreed in the scope. Lists may be supplied by your business or sourced as part of the work, with any data costs identified separately.
Talk through appointment setting with Honen.
We will discuss your priorities, operating process and a sensible scope. Your service choice carries through to the contact page.